I excel at customer service. I spent several years in retail where I learnt how to speak to customers and staff in a way they would understand.
I work well with others and I am not afraid to get involved when working out a problem. I am a proud person, but will not hesitate to ask for help if I know a team member will have a better understanding of a subject.
I have a large amount of knowledge in different areas of IT. Working on the Service Desk has enabled me to broaden my knowledge. I love networking. I have a degree in Computer Network Technology. This is the area I would like to specialise in. Currently I am working towards the CCNA qualification.
Every task set I complete to the best of my ability.
I currently work as a Technical Support Analyst on the Service Desk at KR Group This role has taught me how to prioritize my workload in order to complete the most urgent and time dependent tasks first by working towards Operational Level Agreements. It has also taught me how to communicate with customers and manage 3rd parties in a professional manner. I come from a strong IT Background with a degree in Computer Network Technology. In this course I completed modules such as Network Design and Management, Wireless and Mobile Networks, Advanced Network Routing and Computer Security. I have completed the ITIL Foundation Certification which has improved my understanding on how an IT Department should interact and contribute to the business. I believe I am a strong, reliable hard worked with a proven track record in communicating with customers in a language they would understand using simple real world analogies to describe complex subjects. I also believe I excel at problem solving, using my knowledge on areas I am confident with, and asking for help on areas I am not.
Completed the ITIL Foundation in 2015.
There is nothing better than solving a problem to help others.
The key to good customer service is excellent communication skills.
Able to manage and prioritise tasks according to their urgency and potential impact.